Privacy Policy

Fare observations and journey context

Compare SG may store validated fare observations together with journey context such as provider, service type, pickup and destination coordinates or zones, route distance and duration, observed fare, pickup ETA, availability, timestamp, day and time band, traffic or weather context, freshness, worker/device reference and validation state.

No passenger or driver PII in the observation dataset

The fare-intelligence dataset is not designed to collect passenger or driver names, phone numbers, account credentials, payment information or other passenger/driver personally identifiable information.

Location & routing

Pickup and destination information may be used to calculate route distance, duration and geographic context for similar-journey analysis. Compare SG does not use route searches to track your ongoing movement.

Fare observations, typical fares and freshness

Fare observations may be aggregated or analysed to produce typical fares and usual ranges. We use timestamps, sample counts and freshness information to help distinguish stronger recent evidence from limited or older data. The current fare used for booking is confirmed in the provider app.

Product analytics

Compare SG may record product events such as page views, searches, result states and provider handoff attempts, together with a session reference and limited technical context. We use this to understand reliability and improve the product; a provider handoff event does not tell us whether you completed a booking.

Beta accounts

If you are invited to the controlled beta and create an account, we may store the account and profile information needed for authentication and app features. Early Access signup remains separate from creating a beta account.

Provider handoff tracking

When you choose to open a ride provider, we may record which provider was selected and the related journey context so we can understand whether Compare SG is useful. This is a handoff attempt, not a booking. Compare SG does not receive booking confirmation, driver matching or payment information from the provider through this handoff.

Feedback and reliability

Feedback about incorrect fares, wrong locations, availability or app-opening problems may be linked to the related search or observation so we can investigate reliability and improve the system.

Early Access consent

Early-access invitations and product updates require separate explicit consent. If you join Early Access, we store your email and consent record. Optional answers about ride services used, ride frequency, audience type, expected use and beta-tester interest may also be stored if you choose to provide them. We may also assign a privacy-safe referral code so you can invite others; if someone joins through that link, we record the referral code and attribution for aggregate growth measurement. Public referral links do not reveal your email address or identity. Joining Early Access does not create an app account. You can withdraw consent at any time through the Contact page.

Your data rights

If you'd like to know what data we hold about you, request its deletion, or have questions about how it's used, email us at hellocompare.sg@gmail.com or use the Contact page.